At Verlichtinggroothandel.nl, we fully stand behind the quality of our products. When used correctly*, our products are designed to last for years. That is why we offer a warranty period of 2 to 5 years, depending on the specific product. This warranty covers any manufacturing defects.
All warranty claims are handled directly by Verlichtinggroothandel.nl – so you are never dependent on third parties. This ensures a quick and efficient solution. The warranty period starts on the invoice date.
* Products must be used according to the instructions on our website, packaging, and/or manual.
** Normal wear and tear and improper use are not covered. See the exceptions below.
Warranty Procedure
Do you have a problem with a product? Please follow these steps:
1. Check the power supply/driver – The cause often lies with the driver. You can test this by swapping it with that of a working product.
o If the driver is defective, we will send you a replacement driver free of charge.
2. Is the product still not working? Send an e-mail to our customer service with:
o Your order number or a copy of the invoice
o Photos clearly showing the defect
Our technical department will assess the problem and provide a suitable solution as soon as possible.
Possible solutions under warranty
Depending on the defect and availability, we offer:
· Repair of the product
· Replacement with a new product from the same batch number (if in stock)
· An alternative product if the original batch number is no longer available
Please note: due to continuous quality improvements, the color temperature of new products may vary slightly. For larger projects, we therefore recommend ordering extra spare panels.
Exceptions
The warranty does not apply to:
· Normal wear and tear (e.g., batteries)
· Damage due to improper or careless use/installation (such as dropping or incorrect connection)
· Problems caused by combining our products with products from other brands (e.g., LED strips in combination with a power supply from another brand)
Contact
Do you have questions or would you like to submit a warranty claim? Feel free to contact our customer service:
📞 0172-729 008
📧 info@verlichtinggroothandel.nl
🏢 Industrieweg 9, 2254 AE Voorschoten
We are happy to help you!
